InfoServ DD contains extensive security facilities to ensure that users have access only to authorized information. In addition, the PHS servers are protected from unauthorized access using sophisticated security measures. Independent support coordinators, service providers, government officials, family members, advocates, legal representatives and others involved can be provided with secure access to information about individuals that they serve.
- Complete individual records tracking
- Human Resources Management
- Financial Management
- Facilities Management
- Flexible reporting
- Improved accuracy
- Low entry cost
- Lower administrative costs
- Improved communications
- Pro-active alerts/messaging
- Ease of use
- Help Desk support
- Information confidentiality
- HIPAA and CMS (HCFA) compliance
- We add new forms/modules as needed
At Community Concepts, Inc., we use technology to improve both our operational and programmatic systems. We utilize biometric fingerprint scanners for payroll and record keeping purposes. Like many other providers, prior to implementing this system in 2009, we used a paper time sheet system. Paper record keeping is inefficient. Twice monthly, our management team spent at least 20+ man-hours on reviewing such paper time sheets. Today, the Community Concepts, Inc. management team spends 1.5 hours every two weeks reviewing the same time. What do we do with almost a full work-week more a month? We place our attention back where it belongs -- on the persons we support! The benefits of the biometric fingerprint scanners does not stop with the persons we support. Because we require all employees to clock-in using their own fingerprint, we have experienced a significant reduction in time stealing, employee tardiness and are assured that we have adequate supervision at each site. Families and other stakeholders are entrusting us with the care of the persons we support. We feel it an obligation to uphold that trust through innovative technology that improves the monitoring and supervision of our employees.
~ Paula Welsh, CEO
We now have the ability to access and manage a full range of critical information in real time. PHS' InfoServDD is allowing us to change and improve the very essence of how we conduct business. We are becoming more effective, more efficient, and more proactive.
InfoServDD ". . . has many other benefits for everyone (DIDD, Providers, ISC's, etc.) in having readily available, minute-to-minute access to critical information."
For the first time, we have confidence that our billing is accurate and is totally supported with documentation that we can review at any point during the month.
~ David Shoemaker
Direct Care Pro
Direct Care Pro allows users to work off-line in case the Internet is down or is unavailable. A one-time download of the desktop application gets you started. As soon as an Internet connection is found, the application synchronizes the data saved locally to our central database. (The local database is encrypted.)