What We Do

PHS developed our first product, InfoServDD, in 2000 in order to provide software to agencies serving individuals with developmental disabilities. InfoservDD is a web-based, HIPAA-compliant system that is in use by many agencies in different states. Each state has its own requirements for tracking the information associated with the service recipients at each agency. There is no "one size fits all" solution.

States we are currently doing business in include:

  • Tennessee
  • Kentucky
  • Indiana
  • Texas
  • Oklahoma
  • Virginia
  • Washington
  • Alabama
  • Missouri

InfoServ Modules include, but are not limited to:

  • Medication Administration, Med Variance Tracking, Med Incident Mgmt, Med Counts
  • Service Recipient Demographics, Addresses, Contacts, Health Passport Info, Healthcare Oversight, Face Sheet
  • Charting: Attendance, BM, Hygiene, Seizure, Seizure Observations, Weight, Menstrual, Day Services, Fluid Intake, Fluid Output, Vitals, Supportive Employment, Sleep, Positioning, Range of Motion, Body Inspection, and more.
  • Notes: Shift Notes, Progress Notes, Nurse Notes, Therapy, Behavior, ABC, Automated Monthly and Quarterly Reviews, etc.
  • Encounter Tracking: Scheduling doctor visits, important dates -- nightly reminders/reports delivered to caretakers
  • Outcomes/Actions/Progress
  • Individual Support Plans, Plan of Care, PSR, Menu Calendars, Activity Calendars
  • Pharmacy Connection
  • Clocking In/Out with Biometric Fingerprint Scanners or without
  • My Messages -- Intra-agency emails
  • Integration with Secure Email (encrypted and password protected)
  • System Alerts (keyword alerts, incident alerts, medication variance, and more)
  • State-specific forms
  • ADP (Payroll) Integration
  • Training Courses, Training Due, Training Scehedules, Training Notifications
  • Admin Notes, Executive Notes, Job Postings, Dicipline Records, Misconduct Records, Evaluations, Work Schedules, Workers Comp
  • Employment History, Employee uploads of drivers license images, etc., Position Mgmt, Bonus Tracking, Leave of Absense Records
  • Employment Applications done on-line... Hiring transforms application into employee record
  • College of Direct Support Training Imports
  • Training Specific to the Needs of the Individual -- after approval, individual is added to employee's caseload
  • Billing, Checkbook, Personal Finances, Petty Cash, Property, Legal Forms, Referrals, Visitor Log, Risk Issue Tool, Batch Checking
  • Incident Management with alerts and Committee Reviews and Follow-up tracking
  • Independent Support Coordination Support: Support Notes, Caseload Communication Tool
  • Corporate/Enterprise Agency Management: Ability for you to manage multiple agencies
  • Casual Site Visits, Consumer Checklists, DS Weekly Schedules, Fire/Weather Drills, Health Items
  • Insurance Company Management, License Tracking, Maintenance Requests with approval/follow-up tracking
  • Medication Checks (for homes), Mock Fire Drills, Home Meeting Tracking, Nightly Room Checks, Referral Tracking, Refrigerator Temp Charts
  • Residential Site Visits, Site Calendars, Site Evaluations, Site Menu Calendar, Site Petty Cash
  • Vehicle Maintenance, Water Temp Charts
  • We log every action taken by a user

Our experience and commitment to our customers sets us apart

Security and Confidentiality

Our software contains extensive security facilities to ensure that users have access only to authorized information. In addition, the PHS servers are protected from unauthorized access using sophisticated security measures. Independent support coordinators, service providers, government officials, family members, advocates, legal representatives and others involved can be provided with secure access to information about individuals that they serve.


  • Complete individual records tracking
  • Human Resources Management
  • Financial Management
  • Facilities Management
  • Flexible reporting
  • Improved accuracy
  • Low entry cost
  • Lower administrative costs
  • Improved communications
  • Pro-active alerts/messaging
  • Ease of use
  • Help Desk support
  • Information confidentiality
  • HIPAA and CMS (HCFA) compliance
  • We add new forms/modules as needed
  • Direct Care Pro

    Direct Care Pro allows users to work off-line in case the Internet is down or is unavailable. A one-time download of the desktop application gets you started. As soon as an Internet connection is found, the application synchronizes the data saved locally to our central database. (The local database is encrypted.)

    Featured Customers

    Building Greater Communities, Inc.

    Independent Support Coordination

    Developmental Centers of Dickson County

    Developmental Center


    What Our Customers Say About Us